Eliminate IT Service Delays with Computer Telephony Integration
IT Support Shouldn’t Be a Waiting Game!
Disjointed systems, manual ticket logging, and slow response times lead to frustrated customers and overburdened IT teams. Are your agents struggling with inefficient workflows, missed tickets, and delayed resolutions?
Introducing Computer Telephony Integration (CTI) – an exclusive integration between Cisco UCCX and ManageEngine ServiceDesk Plus that automates ticketing, prioritizes incidents, and enables real-time collaboration between IT and support teams.
Why This Matters Now
Today’s IT service environments are more complex than ever, with rising customer expectations and increased service requests. Traditional ticketing processes often lead to:
- Missed or delayed incident responses due to manual logging.
- Lack of visibility into customer interactions across platforms.
- Disconnected IT and support teams, causing inefficiencies and slow resolutions.
With Computer Telephony Integration CTI, every customer call is automatically logged, categorized, and routed to the right technician—ensuring faster response times, improved productivity, and a seamless user experience.
How Computer Telephony Integration CTI Transforms Your IT Service Desk
- Automated Ticketing – No manual entry, no lost requests.
- Pop-Up Caller Details – Instant access to caller information, assets, and previous requests.
- Smart Prioritization – Critical issues handled first.
- Real-Time Updates – Live tracking of tickets from call initiation to resolution.
- Seamless Outbound & Inbound Calls – Initiate and manage calls directly from your ITSM interface.
- Data-Driven Decisions – Better insights for proactive IT management.
How Are We Different?
Unlike other integrations, Computer Telephony Integration CTI is purpose-built for ManageEngine ServiceDesk Plus, ensuring:
- Seamless deployment with minimal disruption to your existing workflow.
- Robust security, with end-to-end encryption and strict access controls.
- Scalability – whether you’re a mid-size business or a large enterprise.
- Hybrid & Cloud Compatibility – supporting flexible IT environments.
Worried About Deployment? Let’s Address That.
1- Will it disrupt my current workflow?
No! Computer Telephony Integration CTI enhances your existing ManageEngine ServiceDesk Plus setup without requiring major changes.
2- Is it difficult to deploy?
Not at all. Our expert team ensures a smooth, guided implementation tailored to your IT environment.
3 – How secure is this integration?
Security is our priority. Computer Telephony Integration CTI uses end-to-end encryption, role-based access controls, and industry-leading compliance to safeguard your data.
Talk to our experts to discuss your specific business needs.
